Case studies

Treasury technology problems rarely exist in isolation.

Selected examples of recurring treasury technology patterns across cash, risk, controls, reporting and live system operation.

Cash & liquidity FX & risk FIS Quantum Controls Reporting Operating model
Discuss your treasury setup Explore services
Operational Focused on what affects day-to-day treasury use
Independent Problem-led rather than vendor-led
Implementation-informed Looking beyond whether the system simply went live
Outcome-focused Confidence, control and sustainable operation
Selected examples

Recurring patterns across live treasury environments.

Each example shows the operating context, the area that required attention and the outcome that mattered to treasury.

01 Cash & liquidity

Daily cash position rebuilt across banks and ERP feeds.

Treasury needed a reliable, repeatable daily cash view across entities, banks and inconsistent ERP cut-offs.

Group Treasury Banks / ERP / TMS Cut-offs / exceptions
What changed
  • Clear ownership for statements, cut-offs and exceptions
  • Standardised mapping rules and reconciliation checks
  • Exception queues for breaks requiring follow-up
Outcome Fewer unknowns in the morning cash position and faster escalation of breaks.
02 FX risk & reporting

FX exposure pipeline standardised across forecast and firm exposures.

Regions produced exposures differently, creating inconsistent hedge decisions and a weak audit trail.

Multi-region Forecast / firm Definitions
What changed
  • Aligned exposure definitions and sign conventions
  • Introduced validation checks and reject reasons
  • Created consistent Treasury and Finance reporting
Outcome Hedge decisions became more consistent, traceable and repeatable.
03 FIS Quantum

Recurring incidents reduced by separating design, data and defect.

Recurring workflow and interface issues were consuming Treasury and IT time without consistently identifying the underlying cause.

Root cause L2 / L3 Stabilisation
What changed
  • Repeatable triage using reproduction steps and evidence
  • Recurring issues fixed and preventative checks documented
  • Early-warning checks introduced for known failure patterns
Outcome Fewer repeat incidents and faster closure cycles.
04 Workflow & controls

Approval workflow aligned more closely with policy and audit needs.

Approval paths had drifted from policy, creating manual workarounds around exceptions and approval limits.

Workflow Segregation of duties Auditability
What changed
  • Approval limits and exception flows aligned to policy
  • Traceability strengthened around who, what, when and why
  • Email approvals and ambiguous override paths reduced
Outcome Cleaner approval paths, clearer segregation of duties and stronger audit confidence.
05 Reporting

Reporting stabilised where Treasury and Finance no longer trusted the same numbers.

Reports were brittle and disputed, while reconciliations were taking too long to explain differences.

Reporting trust Logic Definitions
What changed
  • Hidden logic assumptions identified and simplified
  • Source-of-truth definitions and version control introduced
  • Clearer reconciliation points between Treasury and Finance
Outcome Fewer reporting disputes and smoother month-end and management reporting.
06 Operating model

Treasury process and system ownership refreshed after organisational growth.

New entities and increasing complexity had left responsibilities and controls inconsistent across teams.

Governance Ownership Resilience
What changed
  • Roles and hand-offs clarified across Treasury, IT and Finance
  • Quick wins separated from structural improvements
  • Runbooks reduced reliance on undocumented knowledge
Outcome More predictable operation and lower reliance on individual knowledge.
The recurring pattern

The visible issue is not always the root cause.

A reporting problem may originate in data. A reconciliation problem may begin with configuration. A control workaround may reflect an operating model that has changed since implementation.

01 Symptom What users see
02 Dependency What sits behind it
03 Root cause What needs to change
Similar pattern?

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