Each case shows the typical scope, systems touched, what changed, and the outcome the team cared about.
Cash & Liquidity
Daily cash position rebuilt across banks + ERP feeds
Treasury needed a reliable, repeatable daily cash view across entities, banks, and inconsistent ERP cut-offs.
Scope: Group Treasury • Systems: Banks / ERP / TMS • Focus: Cut-offs / Exceptions
What changed
- Defined clear ownership for statements, cut-offs, and exceptions
- Standardised mapping rules and reconciliation checks
- Added exception queues so issues don’t silently roll forward
Outcome: fewer “unknowns” in the morning cash call & faster escalation of breaks.
FX Risk & Reporting
FX exposure pipeline standardised (forecast + firm)
Regions produced exposures differently, creating inconsistent hedge decisions and weak audit trail.
Scope: Multi-region • Data: Forecast / Firm • Control: Definitions
What changed
- Aligned exposure definitions and sign conventions across regions
- Implemented validation checks and “reject reasons” on bad feeds
- Created a consistent reporting pack for Treasury + Finance
Outcome: hedge decisions became more defensible and repeatable.
FIS Quantum
Recurring incidents reduced by isolating design vs data vs defect
“Mystery behaviour” and recurring tickets across workflows and interfaces were burning Treasury and IT time.
Focus: Root cause • L2/L3: Stabilisation • Output: Playbook
What changed
- Created a repeatable triage approach (repro steps, evidence, ownership)
- Fixed the top recurring issues and documented preventative checks
- Introduced early-warning checks for known failure patterns
Outcome: fewer repeat tickets and faster closure cycles.
EWF & Controls
Approval workflow rebuilt to match policy and audit expectations
Approval paths drifted from policy and created manual workarounds for exceptions and limits.
EWF: Redesign • Controls: SoD • Outcome: Audit-ready
What changed
- Aligned approval limits and exception flows to policy
- Improved traceability (who, what, when, why) for auditors
- Reduced manual approvals by email and ambiguous override paths
Outcome: cleaner approvals, clearer SoD, and better audit confidence.
Reporting stabilisation
Reporting stabilised so board packs stop “disagreeing with Treasury”
Reports were brittle and disputed — users didn’t trust the numbers and reconciliations were slow.
Focus: Trust • Fix: Logic + Definitions • Speed: Faster cycles
What changed
- Reduced complexity and removed hidden logic assumptions
- Created source-of-truth definitions and version control
- Added reconciliation signposts so Finance and Treasury align faster
Outcome: fewer disputes and smoother month-end / board reporting.
Operating model
Treasury process + system ownership refreshed after growth
Growth introduced new entities and complexity; ownership and controls were inconsistent across teams.
Work: Governance • Focus: Ownership • Result: Predictability
What changed
- Clarified roles, handoffs, and ownership across Treasury/IT/Finance
- Set a light roadmap: quick wins + structural fixes + steady improvements
- Reduced “tribal knowledge” risk with documented runbooks
Outcome: more predictable operations and less reliance on heroics.